Shipping and payments
Shipping costs and transit times
Shipping is done worldwide.
Shipping costs are based on your location. The shipping costs table on this page refers to the shipping cost of one product. For every additional product in an order, a supplement of only 5 euros will be added to your total shipping cost, because all products will be shipped in the same package. If you prefer that products ordered together are shipped separately, please specify this before you order and we will make the necessary arrangements together.
Shipping is done to all countries with DHL express courier, which provides you with a tracking number for your package. Transit times with DHL express courier are:
- 1 business day for Italy
- 1- 2 business days for Europe (EU and extra-EU) and the Mediterranean Basin
- 3-4 business days for the Americas
- Up to 5 business days for Asia, the rest of Africa, Australia and New Zealand
Upon request, delivery by 12:30 A.M., delivery by 09:00 A.M. or Saturday delivery are also available with DHL for an extra cost. If this is the case for your order, please specify it in your order form comments and the information on the extra cost to pay will be sent to you based on your location.
Shipping costs with DHL express courier are in the table below:
|DHL EXPRESS COURIER
|UNITED STATES, CANADA, MEXICO
|AUSTRALIA, NEW ZEALAND, CENTRAL AMERICA, SOUTH AMERICA, ASIA
*countries included in the “Europe” area are: Albania, Andorra, Austria, Belgium, Belarus, Bosnia-Herzegovina, Bulgaria, Czech Republic, Cyprus, Croatia, Denmark, Estonia, Finland, France, Monaco, Germany, Gibraltar, United Kingdom, Greece, Ireland, Iceland, Kosovo, Latvia, Lithuania, Liechtenstein, Luxemburg, Macedonia, Malta, Moldova, Montenegro, Norway, Netherlands, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Hungary, Vatican City.
IMPORTANT NOTE: transit times are calculated since the date when your product was marked as shipped. To find out the total time you need to wait for your package since the moment of your order, see the processing time for the product you need (it is written in the product description), and add to it the transit time according to your shipping option and location. Most products are made to order and they have processing times between 5 and 20 business days. Some products are ready made (if so, this is specified in the product description), and will be ready to ship the next business day after your order.
Do I still need to pay the VAT if I am outside the EU?
Yes. This is an Italian registered business, thus all prices already include Italian VAT which is to be paid regardless of your location.
Do I have to pay custom duties and taxes if I am outside the EU?
Yes, all applicable duties and taxes for orders shipped outside the EU are responsibility of the customer. If applicable for your country, custom duties and taxes will be charged in a separate invoice by the courier / postal service upon your receiving of goods.
If applicable, how much are the custom duties and taxes for my order?
Custom policies vary widely between countries and depend on the type of product you are importing. Please contact your local customs office for further information. To make sure the package gets to you quickly, any applicable custom duties and taxes imposed by your country will be paid on your behalf by the courier when the package passes through customs, and the courier will invoice this amount for you to pay upon receiving the package.
If you choose to pay with a credit card, you can complete your purchase by inserting your credit card info and completing the operation thanks to the Paypal system that guarantees the absolute safety of your data.
With Paypal it is possible to make payments by inserting your data and your credit card info, without any registration and without sending your private information to the seller. Moreover, with a free sign up on the Paypal website, it is possible to create an account that will allow you to make payments instantly. Your privacy is our priority: Paypal is one of the safest available payment methods.
Payments can be done by bank transfer as well, to be sent to:
ELOCHKA DI ELA SIROMASCENKO
It is very important to insert your name and order number in the bank transfer description. Payments by bank transfer are usually received within 2 business days from the moment of the transfer. Your order will be confirmed as soon as we receive your payment.